Are you looking for an opportunity to build your career in customer service, logistics and distribution? A Customer Solutions Consultant position is available in Roodepoort, Gauteng, offering an opportunity for a suitable candidate to work in a professional customer-focused environment.
This is a permanent, on-site position within the logistics and supply chain industry. The role is focused on assisting customers, responding to queries, resolving service-related issues and working with internal teams to ensure that customers receive accurate and timely assistance.
Applicants who have experience in customer service or call centre environments and enjoy working with people may find this opportunity suitable.
Closing Date: 8 September 2026
Customer Solutions Consultant
The Customer Solutions Consultant will be responsible for providing professional customer support through various communication channels.
The successful candidate will assist customers with questions, complaints, shipment-related enquiries and service requests. The role requires someone who can communicate clearly, remain professional when dealing with challenging situations and follow up on customer cases until they have been resolved.
Because the position operates within the logistics and courier environment, attention to detail is important. Customer information, shipment details and service requests need to be handled accurately.
The role also involves working closely with different internal departments to help resolve customer issues and maintain efficient service delivery.
Job Details
Position: Customer Solutions Consultant
Job Type: Permanent
Industry: Logistics and Supply Chain
Job Function: Customer Service
Experience Level: Entry Level
Workplace Type: On-site
Location: 37 Malta Road, Roodepoort
Closing Date: 8 September 2026
The supplied vacancy information does not provide a specific salary amount. Applicants should consult the official recruitment information for remuneration and other employment conditions.
About the Customer Solutions Consultant Role
Customer service plays an important role in the logistics industry because customers often need assistance with deliveries, bookings, shipment tracking and other service-related matters.
The Customer Solutions Consultant will help ensure that customer enquiries are handled efficiently and professionally.
The successful applicant will communicate with customers through channels such as:
- Telephone
- Live chat
Each interaction should be handled professionally, with accurate information provided to the customer.
Applicants should therefore have good verbal and written communication skills and be comfortable using computer-based systems.
Key Responsibilities
1. Provide Customer Service
One of the main responsibilities will be assisting customers with their questions and service requirements.
The successful candidate may be expected to:
- Respond to customer enquiries.
- Provide clear and accurate information.
- Assist customers through different communication channels.
- Maintain professional communication.
- Build positive relationships with customers.
- Assist business clients where required.
- Maintain service standards during customer interactions.
A customer-focused approach is important because the role involves regular interaction with people who may require assistance with urgent or time-sensitive matters.
2. Handle Customer Queries and Complaints
The Customer Solutions Consultant will also assist with customer cases and complaints.
Responsibilities include:
- Tracking shipments and providing relevant updates.
- Investigating delivery-related issues.
- Recording customer interactions accurately.
- Escalating complex issues to the appropriate team.
- Following up on outstanding cases.
- Ensuring cases are properly resolved and closed.
Applicants should be comfortable dealing with different types of customer enquiries and should be able to remain calm and professional when handling complaints.
3. Support Logistics Operations
Although this is primarily a customer service position, the successful applicant will work closely with operational teams.
This may include communicating with:
- Operations teams
- Drivers
- Kiosks
- Administrative teams
- Other internal departments
The purpose of this communication is to help resolve customer issues and provide accurate information.
The role may also involve assisting customers with bookings, waybills and other service-related processes.
4. Work Towards Performance Targets
The position requires employees to maintain good levels of productivity and service quality.
The successful candidate may be expected to work towards performance measures relating to:
- Response times
- Customer satisfaction
- Quality of service
- Accuracy
- Productivity
- Resolution of customer cases
Applicants should be comfortable working in an environment where performance is monitored and feedback may be provided to help improve service delivery.
5. Teamwork and Communication
Good teamwork is important in a customer service environment.
The Customer Solutions Consultant will communicate with colleagues, supervisors and other departments to resolve customer issues.
Responsibilities may include:
- Attending team meetings.
- Participating in training sessions.
- Sharing relevant customer feedback.
- Communicating operational challenges.
- Working with colleagues to resolve cases.
- Supporting a positive workplace environment.
Applicants should be able to work independently while also contributing effectively as part of a team.
6. Manage a Busy Workload
Customer service environments can involve a high number of enquiries during busy periods.
The successful candidate should be able to organise their workload and manage multiple customer cases while maintaining accuracy.
This requires:
- Good time management.
- Attention to detail.
- Reliability.
- Flexibility.
- Professional communication.
- The ability to work under pressure.
Applicants should understand that customer service requires consistent performance even when workloads increase.
Minimum Requirements
Applicants should carefully review the requirements before applying.
According to the supplied vacancy information, candidates should have:
- National Senior Certificate (Grade 12) or equivalent.
- 1–3 years of experience in a customer service or call centre environment.
- Experience in the courier or logistics industry is advantageous.
- Strong customer service orientation.
- Good problem-solving ability.
- Excellent verbal and written communication skills.
- Computer literacy.
- Knowledge of Microsoft Office.
- Experience with CRM systems, such as Salesforce, is relevant.
- Ability to multitask.
- Ability to manage a high volume of customer queries.
- Strong attention to detail and accuracy.
Applicants should make sure that their CV clearly reflects their relevant experience and skills.
Skills That Can Help You Succeed
Communication Skills
The position involves frequent interaction with customers and colleagues. Clear and professional communication is therefore essential.
Problem-Solving
Customer enquiries may not always have straightforward answers. The ability to investigate issues and identify the appropriate solution can be valuable.
Computer Skills
The role involves working with systems and recording customer information. Basic computer literacy is required, while familiarity with CRM systems can be beneficial.
Attention to Detail
Accurate information is important when dealing with shipment details, customer records and service requests.
Time Management
The successful applicant may need to manage several enquiries or cases during the same working period.
Customer Focus
Applicants should enjoy assisting people and should approach customer interactions in a professional and helpful manner.
Experience in Customer Service
The vacancy lists 1–3 years of experience in a customer service or call centre environment.
Candidates with experience handling customer enquiries, answering calls, responding to emails, resolving complaints or managing customer records should highlight these responsibilities on their CV.
Experience in the courier or logistics industry is described as advantageous.
If you have worked with shipment tracking, delivery enquiries, bookings, waybills or logistics-related customer support, make sure this information is clearly included in your application.
How to Prepare Your CV
Before submitting your application, review your CV and make sure it is accurate and up to date.
Your CV should clearly show:
- Your contact details.
- Grade 12 or equivalent qualification.
- Previous employment.
- Customer service experience.
- Call centre experience, where applicable.
- Computer skills.
- CRM experience, where applicable.
- Communication skills.
- Relevant responsibilities from previous positions.
Avoid including information that is inaccurate or cannot be verified.
A clear and well-organised CV can make it easier for the recruitment team to understand your experience and suitability for the position.
Application Information
The vacancy is based at 37 Malta Road, Roodepoort, and the workplace type is listed as on-site.
Applicants should consider the location and working arrangements before submitting their applications.
The position is advertised as permanent, which means successful applicants will be considered for ongoing employment subject to the employer’s recruitment and employment processes.
The closing date is 8 September 2026.
Applicants are encouraged to submit their applications before the closing date rather than waiting until the final day.
Queries
For questions relating to the vacancy, the supplied information provides the following email address:
Applicants should use the appropriate official recruitment channel and should be cautious about providing personal information to unauthorised individuals or websites.
Why Consider This Opportunity?
A Customer Solutions Consultant position can provide useful professional experience for people interested in developing careers in customer service, call centres, logistics, courier operations and administration.
The role combines customer communication with operational support, giving employees exposure to different aspects of a logistics business.
It can also help strengthen transferable workplace skills such as communication, problem-solving, computer literacy, teamwork, time management and customer relationship management.
Candidates who enjoy helping customers and working in a fast-paced environment may find the responsibilities aligned with their career interests.
