The Courier Guy is offering a Risk Controller opportunity based at 37 Malta Road, Roodepoort, Gauteng. This position is suited to a detail-oriented individual with strong investigative, administrative, communication, and problem-solving skills who is interested in logistics, supply chain operations, and risk management.
The Risk Controller will help protect the company’s operational integrity by investigating parcel discrepancies, managing claims, resolving customer queries, and identifying risks that could result in financial losses or service disruptions. The successful candidate will work with operational teams, branches, drivers, customers, and insurance brokers to ensure that investigations are handled professionally and resolved within agreed timeframes.
This is an on-site, temporary position at an intermediate experience level. Applicants should have a Grade 12 certificate or equivalent, a valid driver’s licence, and strong operational knowledge, including Track and Trace processes.
If you have the relevant qualifications and enjoy solving problems, investigating incidents, and maintaining accurate records, this opportunity may be worth considering.
Job Details
- Job Title: Risk Controller
- Company: The Courier Guy
- Location: 37 Malta Road, Roodepoort, Gauteng, South Africa
- Workplace Type: On-site
- Job Type: Temporary
- Industry: Logistics and Supply Chain
- Job Function: Other
- Experience Level: Intermediate
- Minimum Qualification: National Senior Certificate (Grade 12) or equivalent
- Driver’s Licence: Valid driver’s licence required
- Closing Date: As soon as possible
Applicants are encouraged to prepare their application promptly because the vacancy indicates that submissions should be made as soon as possible. Candidates should consult the employer’s official recruitment platform for the latest application instructions and vacancy status.
About The Courier Guy
The Courier Guy operates in the courier and logistics sector, where reliable parcel handling, accurate tracking, timely deliveries, and effective customer service are important parts of daily operations.
Courier businesses manage large volumes of consignments moving between collection points, branches, distribution facilities, and delivery destinations. During these processes, parcels may occasionally be delayed, damaged, misplaced, or disputed. When such incidents occur, an effective investigation is necessary to establish what happened, identify the relevant information, and determine the appropriate next steps.
The Risk Controller supports these processes by reviewing operational information, coordinating investigations, maintaining records, and communicating with the relevant stakeholders. The role contributes to better accountability, stronger operational controls, and improved customer experiences.
Minimum Requirements for the Risk Controller Position
Applicants should carefully review the requirements before submitting an application.
The stated requirements include:
- A National Senior Certificate (Grade 12) or an equivalent qualification.
- Strong operational knowledge, including Track and Trace processes.
- A valid driver’s licence.
- The ability to investigate operational discrepancies and assess available information.
- Good communication skills when dealing with customers, drivers, branches, and other departments.
- Strong organisational and administrative abilities.
- Attention to detail when reviewing records and supporting documents.
- The ability to manage customer queries and follow up on unresolved cases.
- Professional conduct when handling complaints and sensitive information.
Experience with the following areas is considered advantageous:
- CCTV investigations.
- SL reports.
- CSV reporting.
- Fleet control.
The employer has identified these additional areas as advantageous rather than listing them as mandatory qualifications. Applicants who meet the stated minimum requirements should assess their experience honestly and highlight relevant skills in their CV.
Key Responsibilities of a Risk Controller
The Risk Controller performs several important functions related to investigations, customer service, operational coordination, administration, and compliance.
1. Risk Investigations and Claims Management
A major responsibility is investigating consignments that are missing, damaged, delayed, or disputed.
The Risk Controller must examine available information to understand where a problem occurred and what may have caused it. This may involve reviewing tracking records, operational reports, CCTV footage, and supporting documentation.
Typical duties include:
- Investigating missing, damaged, delayed, or disputed parcels.
- Tracing parcel movements through operational systems.
- Reviewing tracking information to establish the progress of a consignment.
- Conducting detailed investigations to identify possible root causes.
- Processing and managing claims according to company procedures.
- Liaising with insurance brokers when required.
- Recommending corrective measures to reduce similar incidents.
- Ensuring investigations are completed within agreed service levels.
Accurate investigations are important because they help the company make informed decisions, address customer concerns, and reduce avoidable operational losses.
2. Customer Query Resolution
Customer communication is another important part of the position. Customers may contact the company to ask about delayed deliveries, missing parcels, disputed consignments, driver-related matters, or account enquiries.
The Risk Controller must handle these enquiries professionally and ensure that relevant information is communicated clearly.
Responsibilities include:
- Managing queries received through Salesforce, WhatsApp, email, and telephone.
- Responding to customers within agreed turnaround times.
- Investigating parcel-related and operational enquiries.
- Providing updates while an investigation is underway.
- Escalating complicated matters to the appropriate team.
- Following up on outstanding queries.
- Maintaining professional customer service standards.
Candidates should demonstrate the ability to communicate calmly and clearly, especially when dealing with customers who are concerned about delayed, damaged, or missing consignments.
3. Operational Coordination
Risk investigations often require information from several departments. The Risk Controller must therefore work closely with branches, drivers, and operational teams to collect relevant details and establish what happened.
The duties may include:
- Liaising with branches and drivers during investigations.
- Coordinating information gathering across departments.
- Monitoring parcel movements and operational activities.
- Ensuring accurate communication between relevant stakeholders.
- Following up on unresolved investigations.
- Helping ensure that cases progress towards a final resolution.
Good coordination helps prevent delays caused by incomplete information or poor communication. It also supports consistent handling of operational incidents.
4. Administration and Documentation
Proper recordkeeping is essential in risk management. Investigation records must be accurate, complete, and organised so that decisions can be supported by reliable information.
The Risk Controller will be expected to:
- Maintain accurate investigation records.
- Keep supporting documents organised.
- Check that received documentation is complete and compliant.
- Prepare investigation reports when required.
- Update case notes within company systems.
- Follow administrative procedures and company standards.
Attention to detail is particularly important when working with tracking records, claims, reports, and other documents that may be used to determine responsibility for an incident.
5. Compliance and Risk Control
The position also supports compliance with internal policies, procedures, and the company’s terms and conditions.
The successful candidate may be required to:
- Follow established risk management procedures.
- Identify operational risks and report recurring trends to management.
- Report staff transgressions identified during investigations.
- Support initiatives aimed at strengthening operational controls.
- Help reduce avoidable losses and service disruptions.
- Maintain confidentiality when dealing with sensitive information.
Professional judgement is important in this area. Investigations should be based on available evidence, accurate records, and the relevant company procedures.
Skills That Can Strengthen Your Application
In addition to the stated requirements, applicants should highlight relevant abilities that demonstrate their suitability for the position.
Analytical thinking: The ability to compare records, identify discrepancies, and evaluate information can support accurate investigations.
Problem-solving: Risk Controllers need to examine issues, identify possible causes, and recommend appropriate corrective actions.
Communication: Clear written and verbal communication helps when dealing with customers, drivers, branches, and other stakeholders.
Computer literacy: Familiarity with operational systems, spreadsheets, reporting tools, and customer management platforms can be useful.
Organisation: Managing several investigations requires effective recordkeeping, prioritisation, and follow-up.
Attention to detail: Small differences in tracking records, dates, reports, or supporting documents may be important during an investigation.
Confidentiality: The role may involve sensitive customer, operational, or staff information that must be handled responsibly.
Applicants should include examples of these skills in their CV where possible. For example, candidates with previous experience resolving delivery complaints, monitoring fleet operations, preparing reports, or investigating discrepancies can explain those responsibilities clearly.
Documents to Prepare Before Applying
Preparing your documents in advance can make the application process more organised.
Applicants should consider preparing the following:
- An updated, professional CV.
- A copy of their Grade 12 certificate or equivalent qualification, if requested.
- A copy of their valid driver’s licence.
- Relevant certificates or supporting qualifications, if applicable.
- Details of previous employment and relevant operational experience.
- Contact information for professional references, if requested by the employer.
Ensure that your CV contains accurate contact details, education information, work history, and relevant skills. If you have experience with Track and Trace systems, CCTV investigations, SL reports, CSV reporting, or fleet control, make these details easy for the recruiter to identify.
Only provide identity documents and other personal information through the employer’s authorised application process when requested. Avoid sending sensitive documents to unverified contacts.
How to Apply for The Courier Guy Risk Controller Position
Interested applicants should use The Courier Guy’s official recruitment platform to locate the Risk Controller vacancy and review the current application instructions.
Follow these general steps:
- Visit the employer’s official careers or recruitment website.
- Search for the Risk Controller vacancy in Roodepoort.
- Read the complete job advertisement and confirm that the position is still accepting applications.
- Review the minimum requirements and prepare the relevant supporting documents.
- Complete the application form as instructed by the employer.
- Upload your updated CV and any other documents specifically requested.
- Check that the information you provide is accurate before submitting your application.
- Keep a record of your submission and monitor your communication channels for any response from the employer.
The supplied vacancy information does not include a direct application URL. For this reason, applicants should navigate through the employer’s official recruitment channels rather than relying on an unverified application link.
Why Consider a Risk Controller Career?
A Risk Controller position can provide relevant exposure to several areas of the logistics industry, including claims management, parcel tracking, customer service, operational reporting, and risk prevention.
The experience gained in such a role may help an individual develop transferable skills in investigation, documentation, compliance, and coordination. These skills are relevant to various administrative and operational functions within logistics and supply chain businesses.
However, the position is advertised as temporary. Applicants should take the employment type into account when considering whether the opportunity matches their career and financial plans. The supplied information does not specify the contract duration, salary, benefits, or the possibility of permanent employment.
Frequently Asked Questions
1. Where is the Risk Controller position based?
The position is based at 37 Malta Road, Roodepoort, Gauteng, South Africa. The advertised workplace arrangement is on-site.
2. What qualification is required?
Applicants need a National Senior Certificate (Grade 12) or an equivalent qualification.
3. Is a driver’s licence required?
Yes. A valid driver’s licence is listed among the requirements.
4. Is previous CCTV investigation experience compulsory?
CCTV investigations are listed as advantageous experience. The stated minimum requirements focus on Grade 12 or equivalent, operational knowledge including Track and Trace, and a valid driver’s licence.
5. What type of employment is offered?
The vacancy is advertised as a temporary position at an intermediate experience level.
6. When is the closing date?
The advertisement states that applications should be submitted as soon as possible. No specific calendar closing date is provided in the supplied vacancy information.
7. What is the salary for this position?
The supplied advertisement does not specify a salary or benefits package. Applicants should consult the employer’s official recruitment platform for further details.