SBV Services is inviting suitably qualified and experienced candidates to apply for the Control Room Officer position in Kempton Park, Gauteng. This permanent employment opportunity is suitable for applicants who have Grade 12, at least two years of control room experience, computer literacy, and PSIRA registration as a Grade C Control Room Operator.
The successful candidate will help coordinate control room activities, communicate with customers and internal departments, monitor delivery and collection routes, record incidents, and ensure that operational procedures are followed. The role requires accuracy, professional communication, attention to detail, and the ability to respond appropriately to operational exceptions.
Candidates with call centre experience may have an additional advantage. If you have the required qualifications and experience and are interested in working in a structured control room environment, this vacancy may be worth considering.
This article explains the job requirements, key responsibilities, essential skills, documents to prepare, and how to approach the application process.
SBV Services Control Room Officer Job Overview 2026
- Job Title: Control Room Officer
- Company: SBV Services
- Reference Number: CRO
- Location: Kempton Park, Gauteng, South Africa
- Work Level: Skilled
- Job Type: Permanent
- Salary: R8485,89
- Employment Equity: Yes
- Minimum Qualification: Grade 12
- Required Experience: At least two years of control room experience
- Special Requirement: PSIRA-registered Grade C Control Room Operator
- Computer Skills: Computer literacy required
- Call Centre Experience: Advantageous
The vacancy information provided does not specify a closing date. Candidates should consult the official recruitment advertisement to confirm the application deadline and check whether the position remains available.
About SBV Services
SBV Services operates in the security and cash-management services sector, where effective coordination, operational control, risk management, and reliable communication are important. Control room functions help support service delivery by monitoring activities, recording information, communicating with relevant stakeholders, and escalating operational concerns.
The Control Room Officer position plays an important role in helping ensure that deliveries and collections are coordinated according to agreed procedures and service-level agreements. The officer must keep relevant parties informed, monitor route performance, maintain accurate records, and report incidents or deviations to the appropriate personnel.
Because the role involves operational information and security-related procedures, professionalism, confidentiality, and adherence to established processes are important.
Minimum Requirements for the Control Room Officer Position
Applicants should carefully review the requirements before submitting an application. The vacancy identifies the following minimum criteria.
1. Grade 12 Qualification
Candidates must have a Grade 12 certificate or National Senior Certificate.
Applicants should ensure that their educational qualifications are clearly stated in their CV and that they can provide supporting documentation if requested during recruitment.
2. Two Years of Control Room Experience
A minimum of two years of control room experience is required.
Relevant experience may include monitoring operational activities, communicating through approved channels, recording incidents, maintaining registers, escalating exceptions, and following standard operating procedures.
Applicants should describe their previous control room responsibilities clearly. Where possible, explain the systems used, the type of operations monitored, and the procedures followed in their previous roles.
3. PSIRA Registration
The vacancy requires candidates to be PSIRA registered as a Grade C Control Room Operator.
Applicants should ensure that their registration and relevant credentials meet the employer’s stated requirements. If requested, supporting proof should be provided through the appropriate application section.
4. Computer Literacy
Computer literacy is essential because the position involves updating systems, maintaining records, monitoring route information, and recording operational activities.
Candidates should be comfortable using computers and the relevant workplace systems required for accurate data capture and communication.
5. Call Centre Experience
Call centre experience is listed as an advantage rather than a minimum requirement.
Applicants who have worked in customer service, telephone support, dispatch coordination, or communication-focused roles should highlight relevant experience in their CV.
Key Performance Areas and Responsibilities
The Control Room Officer will be responsible for several activities that support service delivery, risk management, communication, and operational compliance.
1. Building and Maintaining Stakeholder Relationships
Professional communication is an important part of the position. The successful candidate will interact with customers, internal departments, team controllers, and other relevant stakeholders.
Responsibilities include:
- Keeping customers informed about team arrival times through telephone calls or email.
- Communicating relevant operational information to the Team Controller: Logistics.
- Following approved radio communication procedures.
- Recording client calls in the designated call log register.
- Checking that control room equipment and software are working properly.
- Reporting equipment or system faults to the appropriate supervisor.
Clear communication helps ensure that customers receive relevant updates and that operational teams have the information needed to perform their duties.
2. Supporting Risk Management
The role includes helping maintain effective risk management procedures within the control room environment.
Key duties include:
- Liaising with the Risk Department to obtain relevant information about incidents.
- Reporting incidents immediately to the appropriate manager at the centre.
- Following business continuity plans and instructions issued by the Risk Department.
- Maintaining accurate records of panic activations, including the time and location.
- Ensuring that incident information is recorded and communicated through the correct channels.
Employees must follow established procedures when handling incidents and escalate concerns to the appropriate personnel. Accurate records are important for accountability, reporting, and operational review.
3. Monitoring Routes and Operational Performance
The Control Room Officer will monitor delivery and collection activities to help ensure that operations follow planned schedules and agreed service requirements.
Responsibilities include:
- Advising clients about delivery and collection estimated arrival times.
- Providing updates about special services in accordance with service-level agreements.
- Comparing planned routes with actual route execution.
- Identifying and reporting route deviations.
- Monitoring route timing and distance discrepancies.
- Ensuring that route-related exceptions are escalated to the appropriate stakeholders.
- Monitoring whether teams depart from the base on time.
- Reporting late departures and providing recommendations for corrective action.
These responsibilities require concentration, accurate information handling, and the ability to identify deviations from expected operational plans.
4. Monitoring Delivery Targets and Turnaround Times
The position also involves monitoring service performance and identifying issues that may affect delivery targets.
The successful candidate may be required to:
- Verify that delivery targets are met according to agreed service-level agreements.
- Update relevant system information as required by approved procedures.
- Monitor live client turnaround times.
- Identify delays affecting operational performance.
- Escalate discrepancies and delays to the relevant stakeholders.
- Recommend improvements to help reduce unnecessary delays.
- Ensure that customer-related information is updated accurately.
The objective is to support reliable service delivery and ensure that operational problems are identified and communicated promptly.
5. Following Quality Management Procedures
SBV Services identifies ISO 9001:2015 Quality Management Standards as part of its operational expectations.
The Control Room Officer must follow relevant procedures and help ensure that departmental processes remain aligned with the applicable quality management requirements.
This includes maintaining accurate records, following standard operating procedures, communicating information correctly, and reporting process-related concerns through the appropriate channels.
6. Supporting Environmental, Social and Governance Requirements
The vacancy also refers to supporting SBV Services’ environmental, social and governance (ESG) journey.
Employees may be required to follow relevant company processes, contribute to reporting requirements, and support activities that help the organisation meet its established ESG objectives.
Applicants should be prepared to follow the policies and responsibilities applicable to their department.
7. Supporting Organisational Culture and Change
The successful candidate will be expected to demonstrate the organisation’s values and contribute to effective teamwork.
Responsibilities include:
- Communicating professionally with colleagues and stakeholders.
- Supporting the implementation of new processes and procedures.
- Escalating questions or concerns to relevant subject matter experts.
- Helping maintain business continuity during operational changes.
- Contributing to consistent communication across relevant teams.
- Supporting the integration of business units where required.
Adaptability is important because operational procedures and service requirements may change over time.
Skills Needed for the Control Room Officer Job
Candidates should demonstrate the following skills and attributes:
- Communication skills: Ability to communicate clearly by telephone, email, and approved radio channels.
- Attention to detail: Ability to record operational information accurately.
- Monitoring skills: Ability to follow route activity, delivery targets, and turnaround times.
- Problem-solving: Ability to identify exceptions and escalate concerns appropriately.
- Computer literacy: Confidence using workplace systems and maintaining electronic records.
- Organisation: Ability to manage registers, updates, and operational information systematically.
- Customer service: Ability to provide professional updates and respond appropriately to enquiries.
- Teamwork: Ability to cooperate with controllers, managers, risk personnel, and other stakeholders.
- Reliability: Willingness to follow procedures and complete assigned duties responsibly.
- Adaptability: Ability to respond to changing operational requirements while maintaining accuracy.
Applicants should highlight relevant examples of these skills in their CV instead of simply listing them without supporting information.
Documents to Prepare Before Applying
Preparing your documents in advance can make the application process easier.
Candidates should prepare the following where applicable or requested by the official application form:
- An updated CV in PDF or Word format.
- Proof of Grade 12 qualification.
- Proof of valid PSIRA registration as a Grade C Control Room Operator.
- Details of previous control room employment and responsibilities.
- Relevant training certificates, if available.
- Identification documents, if requested.
- Contact details for professional references, if required.
Ensure that your CV is clear, professional, and free from spelling errors. Include your employment history, relevant experience, qualifications, skills, and accurate contact information.
Do not claim experience, training, or registration that you do not have. The employer may verify information during the recruitment process.
How to Apply for the SBV Services Control Room Officer Position
Applicants should use the official SBV Services recruitment channel to locate the vacancy and submit their applications.
Follow these general steps:
- Visit the official SBV Services careers website.
- Search for the Control Room Officer vacancy in Kempton Park.
- Confirm the reference number CRO and review the complete job advertisement.
- Check the application deadline and any additional requirements.
- Prepare an updated CV and supporting documents.
- Complete the application form with accurate personal, educational, and employment information.
- Upload the requested documents in the appropriate sections.
- Review the application before submitting it.
- Submit the application and keep any confirmation provided by the recruitment portal.
Because a closing date was not included in the supplied vacancy information, confirm the current status of the position on the official careers website before applying.
Important Information for Applicants
The position is advertised as permanent, with a market-related salary. However, the exact salary amount, working schedule, and additional employment benefits have not been provided in the vacancy details supplied here.
Candidates should review the official advertisement for further information and direct any relevant questions to the employer through its official recruitment channels.
Applicants should also protect their personal information by submitting documents only through legitimate recruitment systems. An application does not guarantee an interview or appointment, as the employer will assess candidates against the role’s requirements.
Frequently Asked Questions
1. Where is the Control Room Officer position located?
The position is based in Kempton Park, Gauteng, South Africa.
2. What qualification is required?
Applicants must have Grade 12.
3. How much experience is required?
The vacancy requires at least two years of control room experience.
4. Is PSIRA registration required?
Yes. The advertisement specifies PSIRA registration as a Grade C Control Room Operator.
5. Is call centre experience compulsory?
No. Call centre experience is listed as advantageous, while two years of control room experience is a minimum requirement.
6. What type of employment is offered?
The position is advertised as permanent, with a market-related salary.
7. What is the closing date?
The supplied vacancy information does not state a closing date. Applicants should check the official recruitment advertisement for the latest information.